Refunds & Exchanges

Due to the nature of hair extensions and hygiene standards, all sales are final.

We do not accept returns or exchanges on:

• Opened packages

• Installed or altered hair

• Hair that has been cut, colored, or chemically processed

Defective Items

In the rare event that you receive a manufacturer defect, please contact us within 48 hours of delivery at [email protected].

To be eligible:

• Hair must be unused and unaltered

• Original packaging must be intact

• Clear photos or videos must be provided

If approved, we will offer:

✔ A replacement of the same item

✔ Or store credit (at our discretion)

Refunds are not issued for defects, replacement or store credit only.

We recommend inspecting all hair immediately upon delivery before installation.